Media Mentions
2010
Cecilia Showalter used her experience in McDermott’s Legal Crisis Strategies Group to tell Legal Bisnow (March 22) the best way to approach an apology in a crisis situation. Ms. Showalter advised that a good apology starts with a timely response, directly acknowledges what the egregious behavior was, and takes visible steps to correct the offense. The idea, she said, is to come out of the crisis doing better than before.
Cecilia R. Showalter, Government Strategies, Legal Crises Strategies, Trial
