BOSTON (November 17, 2004) — McDermott Will & Emery was again ranked as a client service leader in The BTI Consulting Group's recently released Survey of Client Service Performance for Law Firms: The BTI Client Service A-Team. McDermott ranked tenth on the BTI Client Service A-Team. BTI interviewed approximately 200 corporate counsel at large and Fortune 1000 companies about their outside law firm relationships and how they acquire legal services.
McDermott was ranked as "Leader of the Best" in the category of Bringing Together National Resources. The Firm was also cited as in the "Honor Roll" for a number of other areas, including Best at Client Service, Best Performing Overall, Advising on Business Issues, Breadth of Services, International Capabilities, Providing Value for the Dollar and Understanding the Client's Business.
"Client service is the cornerstone of our practice and we are grateful for this recognition which illustrates our commitment to quality service," commented Harvey W. Freishtat, McDermott's Chairman. "We are grateful for the many wonderful client relationships, both new and old, we have and would like to thank our clients for this recognition."
The Survey of Client Performance was conducted independently by BTI and concentrated on client satisfaction, client relationships, law firm management strategies and client needs. The questions, strategically designed to allow for unprompted responses, asked general counsel to delineate the attributes, activities, factors and behaviors that drive client relationships. BTI identified 17 factors that together define and determine the success of the client relationship. These factors include not only tangible, basic skills like legal services, but also many of the intangible ones, including client service, business advice, quality work products and commitment to help.
BTI Consulting advises managing partners, CEOs, chairmen and other senior executives on issues related to revenue acquisition, client development and business development.