CHICAGO AND NEW YORK (November 20, 2013) -- BTI Consulting Group has named McDermott Will & Emery to its elite “Client Service 30” list featured atop its 2013 “Client Service A-List” rankings. The Firm was ranked number 15 in this year’s overall rankings.
The BTI Client Service 30 identifies the “cream of the crop” of law firms with the highest overall scores, based on client nominations. According to BTI, this group “set(s) the standard by which clients measure all law firms.” The 2014 survey asked nearly 300 corporate counsel at Fortune 1000 companies to rate the client service performance of the law firms that serve them. BTI analyzes how each firm performs across 17 service activities that it has identified as most important to clients.
McDermott was one of three firms ranked "Best of the Best” for its “Innovative Approach,” the highest possible score in this category. Additionally, the Firm was named a “Leader of the Best" in the categories of Client Focus, Keeps Clients Informed, Quality Products, Deals with Unexpected Change, Handles Problems, Meets Core Scope, Breadth of Services, Unprompted Communication, Brings Together National Resources, and Anticipates Client’s Needs. The Firm was also named to the "Honor Roll" for a number of other areas, including Commitment to Help, Understands the Client’s Business, Best at Legal Skills, Helps Advise on Business Issues and Regional Reputation.
“We are very proud that McDermott has been ranked so highly on this unique measure of client satisfaction in the legal industry,” said McDermott co-chair Jeffrey E. Stone. “This is a tremendous accomplishment, as it places us among the ‘absolute best’ firms for superior client service “
“We are honored to know that our clients hold us in such high esteem,” added Peter J. Sacripanti, co-chair of McDermott Will & Emery. “Such recognition is especially gratifying given today’s tightening, fiercely competitive marketplace for legal services. This ranking is a great testament to our lawyers’ hard work and the emphasis we place on providing our clients with truly world class, innovative service.”
The BTI Consulting Group (BTI) is the leading provider of strategic market research to law firms and professional services firms. The BTI Client Service All-Stars is unique among attorney-review publications in that individual nominations are obtained through unprompted feedback gathered during direct interviews with more than 240 corporate counsel at the world’s largest companies. Interviewees are asked about a broad range of issues, including questions relating to their outside counsel’s client focus, understanding of their business and delivery of efficient, value-added service and results. For more information, visit www.bticonsulting.com.
About McDermott Will & Emery
McDermott Will & Emery is a premier international law firm with a diversified business practice. Numbering more than 1,000 lawyers, we have offices in Boston, Brussels, Chicago, Düsseldorf, Frankfurt, Houston, London, Los Angeles, Miami, Milan, Munich, New York, Orange County, Paris, Rome, Seoul, Silicon Valley and Washington, D.C. Further extending our reach to Asia, we have a strategic alliance with MWE China Law Offices in Shanghai.