Tired of Being Your Hero: Reimagining the Post-Pandemic Healthcare Industry

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As the US comes out of the dreaded fourth wave of the COVID-19 pandemic, the healthcare industry is facing one of the biggest unintended consequences of the pandemic — “tired of being your hero” syndrome. With healthcare professionals leaving the industry in the name of burnout, stress, safety, moral harm, and even personal freedom, a passive governance approach to caring for the caregivers simply won’t work anymore.

To review what board members need to do to be engaged in the face of these issues, as well as their governance implications, Michael Peregrine is joined by David Jarrard, President and CEO of leading healthcare strategic communications firm, Jarrard Phillips Cate & Hancock, and Audrey Murphy, Vice President and Co-Chief Legal Officer and Chief Officer team member for Health and Safety at Hackensack Meridian Health, one of the largest not-for-profit hospital systems in New Jersey. Together, they discuss how board leaders can address the growing crisis in the healthcare provider community, including:

  • Clearing up the moral and safety concerns leading to burnout
  • Recovering from the breakdown in trust between healthcare clinicians and administration
  • Ways for hospitals and health systems to retain and attract wavering staff
  • The future of managing the healthcare workforce as a result of the pandemic