Overview
Todd Solomon said that a lawsuit accusing Airbnb of ignoring racial bias complaints against one of its “hosts” shows the difficulty of policing the behavior of users who are not directly employed and supervised. “It’s hard enough to instill corporate culture even with face-to-face contact, so there’s a special challenge here,” noted Mr. Solomon. “They have no idea if somebody who registers a rental home has any interest in sharing their core values or whether they even know about their core values.” Read the full article.
