We’re delighted to offer the latest episode in our popular series of podcast dialogues with Ken Kaufman, co-founder and managing director of healthcare management consulting firm Kaufman Hall.
In this episode, Ken and host Michael Peregrine return to the social science concept of “wicked problems”—problems that have no single, correct solution. In fact, a solution that improves one aspect of a wicked problem usually makes another aspect of the problem worse.
Ken believes that the current hospital operating environment is overwhelmed by wicked problems. During the conversation, he shares his insight on:
- How wicked problems impact hospital-client issues
- Keeping management and boards appropriately informed and engaged, including key metrics that board members must be aware of
- Balancing the crisis of regulation with a hospital’s need to scale
- Addressing and debriefing the board on post-COVID-19 strategies
- Managing media and political attacks on hospitals
