Key Supplier Performance and Contracting Issues: Through the COVID-19 Pandemic and Beyond



Companies that leverage outsourced services are at a critical juncture as the COVID-19 pandemic severely disrupts business operations and impacts cash flow.

As the scale of the economic impact is not yet fully known, the actions you take right now, at both the company level and with your outsourcing and other critical providers, will impact the sustainability of vital business functions.

During this webinar, you’ll learn about strategies you can employ to manage vendor relationships and safeguard business continuity. The panelists will cover key issues on everyone’s mind, including:

  • Scenario planning for at least a four- to six-month timeframe, including resource allocation and communications with key stakeholders
  • Key amendments to outsourcing contracts
  • How to respond to force majeure notices
  • As a customer, levers you may use for correction, payment relief or termination of outsourcing contracts
  • Ensuring you have a strong governance model

We will also conduct a Q&A session with the panel at the end of the webinar. Please submit your questions in advance during registration.

Registration Information


12:00 pm – 1:00 pm (EDT)

Zoom Webinar


Kevin Smilie, Managing Director, Alvarez and Marsal

Brian Smith, Managing Director, Alvarez and Marsal

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