Outsourcing - McDermott Will & Emery



Outsourcing agreements are some of the most complex and technically difficult agreements into which companies will enter. The ongoing operational challenges that follow can be equally challenging. Coordination of internal resources is crucial, as is alignment with suppliers, as business needs change over the duration of the agreement. Despite such challenges, these agreements are growing in popularity as companies seek to use outsourcing agreements to find efficiencies, access new capabilities, and refocus resources and capital on their core businesses.

McDermott’s outsourcing team comprises lawyers who wrote the cornerstone legal treatise on outsourcing, provide access to download Master Outsourcing Services Agreements (MOSAs) for US and German Laws. The outsourcing MSAs were designed by our lawyers to be significantly shorter, scope agnostic, easily expandable, market tested and customizable.

We have extensive global experience, routinely work on the largest and most complex cross-border outsourcing arrangements in the United States, Europe, Australia and Asia, and are widely recognized as the “go-to” team for market leading transactions.

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Information Technology Outsourcing

  • Advising a European market leader for savoury snacks, the Intersnack Group, on the outsourcing of the entire IT infrastructure and negotiation of the corresponding outsourcing framework and WAN agreements with the two chosen service providers Getronics and GTT
  • Finnair in a long-term, full-scope information technology outsourcing transaction with IBM, including the airline’s infrastructure, server and workstation management, print, network (LAN & WAN), application development and maintenance, service desk, enterprise platforms, cloud and cloud orchestration, and service integration and management (SIAM)
  • Nokia Corporation in two large IT outsourcing transactions involving a global, full-scale IT outsourcing deal with HCL covering end-user services, including service desk, onsite support, workstation management and end point security, and a long term service agreement with VeriSign establishing a global managed security services solution covering security event management, vulnerability scanning, threat analysis and other data security services
  • Negotiation of an IT outsourcing agreement for the operation of data centers of the Theo Müller Group, a major European dairy and food manufacturer, and advice regarding data protection issues

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