Anthony Bongiorno, Matthew Turnell and Matthew Knowles wrote this bylined article on the risks overlapping state and federal laws and regulations pose for inbound and outbound call center operations. The risk of litigation under these laws involves “statutory damages that can be quite significant when aggregated across large-scale call center operations … even when a business has done little or nothing wrong,” the authors wrote, and they urged call centers to make “a review of best practices to avoid liability in the first place, as well as steps to better respond should a claim arise.”

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