Heather S. Bethancourt represents clients in information technology and business process outsourcing transactions, with an emphasis on human resources issues. In addition, she represents clients in strategic supply agreements, manufacturing and distribution agreements, technology licensing, technology maintenance and service agreements, technology development, cloud-computing transactions such as software as a service (SaaS) arrangements, and strategic alliances. Heather also advises clients on technology and intellectual property issues that arise under other corporate transactions such as mergers and acquisitions and joint ventures. Her experience with other commercial contracts includes representing clients in sponsorship, logistics, independent contractor, contingent labor and recruiting services agreements.

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  • Serves as primary outside for an outsourcing provider specializing in business processes and technology implementation, training and management for health care providers; representation includes supporting responses to requests-for-proposals and negotiating customer, alliance and other related agreements
  • Represented a global business services, technology and document management company in the $850 million sale of its information technology outsourcing business by negotiating terms related to continue provision receipt of services and provision of services to existing customers
  • Represented a hardware manufacturer in a full-scope, global voice and data deal with a tier-1 Spain-based telecommunications company; the deal was the largest telecommunications deal in Europe in 2015
  • Represented a leading European telecommunications device manufacturer in an outsourcing services agreement with an India-based outsourcing provider in connection with a global, full-scale information technology (IT) outsourcing transaction covering end user services, service desk, on-site support, workstation management and end point security; the deal value was more than $1 billion

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  • The Best Lawyers in America 2020, IT Outsourcing Law
  • The Legal 500 Unites States 2019
  • Super Lawyers, Texas Rising Star, 2014 to 2016


  • Alley’s House, board of directors


Southern Methodist University Dedman School of Law, JD, magna cum laude, Order of the Coif, 2009
Texas A&M University, BA, 2002


Heather S. Bethancourt

Insights & Events / Media

Webinar / McDermott Event / July 11, 2019