In the rapidly transforming healthcare environment, “consumerism” presents an increasingly critical board oversight challenge. This extends well past the adoption of new technology to improve the patient experience—it’s really about healthcare providers understanding the patient’s perspective and rethinking their approach to doing business accordingly. To help healthcare leaders understand the business and fiduciary implications of this shift toward consumerism, Michael Peregrine welcomes Dan Clarin and Rob Fromberg to the podcast, two of the experts behind Kaufman Hall’s 2019 State of Consumerism in Healthcare Report.